Resident Care Liaison
Location: Sandringham, Johannesburg
Position Type: Permanent
Purpose of the Job
The Resident Care Liaison will provide care and liaison services to geriatric residents in Unit 1D, ensuring a high standard of comfort, privacy, and well-being. This role combines personal care, administrative support, and resident relations, playing a key role in enhancing the quality of life for residents. The individual in this position will meet residents’ needs with professionalism, compassion, and confidentiality.
Role and Responsibilities
- Personalized Resident Care
- Daily Assistance: Ensure adequate assistance for residents, escalating care-related matters to the senior care team.
- Well-being Monitoring: Monitor residents’ overall well-being and report any changes to the care team.
- Specialized Care Needs: Ensure access to tailored services such as dietary preferences and therapies.
- Personalized Services: Arrange transportation, share life enrichment schedules, or coordinate special events as required.
- Concierge Services
- Personalized Scheduling: Organize appointments, transportation, and outings, ensuring prompt, professional responses.
- Special Requests: Handle requests for in-room dining, personal shopping, and errands with attention to detail.
- Room Services: Ensure rooms are cleaned as scheduled, linen changed, bar fridges stocked, and amenities provided as per offer.
- Catering: Oversee meal set-up and ensure accuracy, whether for private rooms or the private dining room.
- Operational Services: Ensure maintenance, pest control, cleaning, and catering services are provided efficiently. Log and address tickets promptly.
- Relations: Build strong, trusting relationships with residents, families, and guests, ensuring a high-quality experience.
- Event Planning: Collaborate with Life Enrichment and catering teams to organize events like birthday parties.
- Communication and Coordination
- Resident Liaison: Serve as the primary point of contact for residents and refer them to the appropriate multi-disciplinary team (MDT) members.
- Interdisciplinary Coordination: Work with the care and operations teams to ensure resident care plans are followed.
- Family Interaction: Provide families with updates, address concerns, and ensure care aligns with expectations.
- High-Quality Service Delivery
- Confidentiality and Discretion: Uphold the highest standards of confidentiality in all interactions.
- Luxury Services: Maintain a clean, well-maintained, and welcoming environment for residents.
- Cultural Sensitivity: Respect cultural, religious, and personal preferences in all services provided.
- Administrative Tasks
- Record Keeping: Maintain accurate records of services, requests, care routines, and appointments for each resident.
- Facility Coordination: Coordinate with the management team to ensure all resident needs (furniture, personal care items, equipment) are met.
- Staff Support and Leadership
- Training and Mentorship: Provide support and training to staff on resident needs and expectations.
- Quality Assurance: Assist with audits to ensure care standards are consistently met.
Qualifications and Education Requirements
| · Matric
· Certification in customer care or elder care, healthcare administration, or hospitality services is an asset. (advantageous) · 3-5 years’ experience in customer care (advantageous) |
Preferred Skills
- Experience in customer care, particularly in a geriatric environment or luxury care settings, is preferred.
- Strong verbal and written communication skills for interacting with residents, families, and staff.
- Excellent attention to detail regarding schedules, preferences, and special requests.
- Compassionate, patient, and empathetic nature with a desire to improve elderly residents’ lives.
- Demonstrated ability to maintain confidentiality and professionalism.
- Strong problem-solving skills, capable of anticipating needs and resolving concerns.
- Organizational skills to handle multiple tasks and prioritize effectively.
- Flexibility to adapt to changing situations and requirements.