Junior IT Technician
Location: Sandringham, Johannesburg
Position Type: Fixed term, full-time
Purpose of the Job
To provide IT support to end users by resolving technical issues, maintaining hardware, software and network infrastructure, and ensuring the smooth day-to-day operation of the Company’s IT systems.
Role and Responsibilities
- Responding to and closing tickets within the required service level targets.
- Assist with the ordering of hardware and maintaining minimum stock levels.
- Provisioning equipment and software for new team members.
- Building and disassembling PCs and reinstalling Microsoft Windows and Office.
- Keep up with technology and learn new systems that the Company implements.
- Networking MFPs.
- Telephony troubleshooting.
- Resident and staff Wi-Fi support.
- Moving IT equipment and using ladders to reach higher placed switches.
Qualifications and Education Requirements
- Must have A+ and N+ Certification
- Driver’s license and own transport
- Microsoft Windows knowledge
- 2 to 3 years’ experience in a similar role
- MS desktop apps and an understanding of 365
- After-hours and weekend work may be required
Preferred Skills
- Must be a team player
- Excellent communication skills
- Able to move IT equipment and work on ladders
- Perform well under pressure
- Ability to work independently without supervision, with the ability to take initiative
- Must have good attention to detail
- Must have a good understanding of hardware
- Knowledge of networking
- Problem solving skills
- Customer service skills
- Ability to work within a team